Our business model is unique. We take a highly collaborative approach to any decision we make - working with our members (who are rewarded for helping) across all areas of the business. Our vibrant community, online platform and immense value proposition are key to our success. We’re both proud and humbled to say that over the past few years our member base has grown, but our job is far from done. We’re always looking to acquire new members - but to do that we need the best people to help and that’s why we’re hiring!
The role and the team :
We're looking for a passionate Product Manager to join the Product and Design department. You’ll take the helm of one of the key retention product teams, whose purpose is about amplifying the benefits of being a giffgaff member, so that Members want to stay with us longer. Your role will be to deliver innovative experiences that help make our members’ lives easier, all while driving business growth. You’ll set the product vision and will need to work with stakeholders across the business to bring your vision to life.
You'll need to be a strategic thinker with a keen eye for detail. You'll be curious about continuous improvement for your product and understanding your end-users. You’ll be keen to embrace a “test and learn” mentality, sharing success stories and key learnings with the rest of the business. We work in an agile environment, where collaboration is at the heart of everything we do. You must be strong at communicating clearly and effectively.
This role is a great opportunity for someone extremely passionate about product management, loves the giffgaff brand and is excited to join us on our journey to become app-first.
Key responsibilities :
● Reporting into the Product Lead, you will guide the product team to deliver key initiatives that improve the giffgaff member experience
● Set the product strategy to identify opportunities to amplify the benefits of being a giffgaff member, working with stakeholders and considering new technologies and ways to innovate.